Learning outcomes:
How to effectively position yourself as a trusted professional
Know the financial coaching jorney to financial wellness (FinCARE Model)
Understand the financial services landscape today (High-tech, High-touch, Trust gap)
Understand the role of financial psychology and tools
Acquire financial coaching skills to generate meaningful conversations
Uncover what factors affect financial decisions (Wheel of LiFE) and how they are made
Use powerful conversational templates to guide your engagements
Develop lasting relationships with clients, build on trust, for business growth
Discover how to ask powerful questions, active listening that builds "trust-bridges"
Program Outline:
Lesson 1: Introduction to Financial Coaching
0900-1015
Industry Focus
Definitions and Concepts
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Concept of Financial Wellness (FinCARE® Model)
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4 Steps to Financial Wellness
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7R’s of Financial Coaching
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Rules of Engagement & Ethics in Financial Coaching
1015-1030
Break
Lesson 2: Foundations in Financial Psychology I
1030-1150
Consumer Focus​
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Understanding How People Think and Feel about Money
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Learning How Financial Decisions are Made
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How Changes occur in Financial Decisions
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Role of Financial Psychology and Profiling Tools
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Case Studies and Exercise
1150-1200
Break
Lesson 3: Foundations in Financial Psychology II
1200-1300
Consumer Focus​
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Recognising Different Profile ‘Types’ and ‘Dimensions’
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Conversational Triggers for Effective Engagements
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Case Studies and Role Play
Day 2
Lesson 4: Financial Coaching Process I
0900-1015
1015-1030
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The Power of the Right Questions
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Introducing the GROW Model
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The Art of Active Listening
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Creating Meaningful Financial Conversations
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Case Studies and/or Role Play
Break
Lesson 5: Financial Coaching Process II
1030-1150
1150-1200
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Financial Coaching Documentation
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Introducing the Wheel of LiFE®
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Understanding Potential Roadblocks and Opportunities for Financial Coaching
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Case Studies and/or Role Play
Break
Lesson 6: Financial Coaching Process III
1200-1300
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Introducing the One Page LiFE® Blueprint (OPLB)
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Understanding the Client’s Total Financial Position
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Financial Coaching Fact-Find
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Creating a Comprehensive 360-OPLB
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Case Studies and/or Role Play